Refund policy

Returns

For reasons of health and safety, we do not currently accept returns. However, packages may be eligible for replacement or refund.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. If lost, please contact us with all of your customer information.

Refunds

We will notify you once we’ve received and analyze all the information gathered, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@royalflushpaper.com.